• Help Desk Technician

    Treasure Island Resort & Casino
    Job Description
    SUMMARY:  Provide first level support to team members on a variety of computer-related issues. Responsible for a high level of guest service as described in your departments guest service standards. 

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    ? Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
    ? Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
    ? Escalate issues as appropriate
    ? Provide end user support of hardware and software systems
    ? Maintain, review and update department documentation, problem and solution documentation and procedures and processes
    ? Maintain files for IT service requests
    ? Ensure proper protocols are followed for all submitted requests
    ? Track application and system documentation as well as training materials
    ? Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
    ? Effectively train end-users to maximize the use of their systems

    KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
    Knowledge and Certification
    Required:
    ? 2-year degree in IT or related field or equivalent Help Desk experience

    Skills
    Required:
    ? Demonstrated skills using PC software tools, and PC hardware and software troubleshooting skills
    ? Strong computer skills including Microsoft operating systems, Windows applications and Help Desk issue tracking systems
    ? Accurate and detail-oriented
    ? Highly organized and ability to adapt quickly to changing priorities
    ? Excellent written, verbal and interpersonal communication skills
    ? Excellent problem solving skills
    Abilities
    Required:
    ? Ability to work fast and efficiently
    ? Ability to follow established dress code policies and practice good personal hygiene
    ? Ability to interact with guests, coworkers and management in a professional and courteous manner
    ? Ability to independently complete multiple tasks in a professional manner
    ? Ability to speak in a clear, concise and pleasant voice
    Contact Information
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